FAQ

Last Updated: 28th July 2019


1) Sizing: 

We offer sizes from S-XXL for most of our products. However please refer to each individual product for the available sizes. You may also refer to the size chart at the end of each product page for the measurements.

2) Care Instructions: 

Please refer to the care label that comes with your garments for instructions on how to take care of the garment.


3) Exchange & Returns: 

Exchange and returns to be made within 7 days from purchase date (subject to stocks availability). All products must be returned in their original packaging, unused and in a sellable condition. For a smoother transaction, please include all printed email receipts together with your returns.

We do not however accept returns / exchanges on any sale items purchased.

Please email us at admin@kattibrahim.com for further assistance on your returns and exchanges.


4) Local Courier & Overseas Shipping: 

Local (Singapore) Shipping – $9

Orders made before 6pm will be processed on the same day. We target to deliver your orders within 3-5 working days.

Please take note, all orders will only be processed and delivered on weekdays. Any orders made after 6PM on Friday will only be processed on the following Monday.

If the first delivery attempt was unsuccessful due to unforeseen circumstances, we offer a free re-delivery attempt the following day.

If for any reason the re-delivery attempt was unsuccessful too, the parcel will be sent back to our office and the customer is required to make payment for another shipping fee.

We do not deliver to: All military camps & bases, Surrounding islands, Jurong Island and Changi Cargo Complex.

Overseas Shipping Currently we only ship our orders to Peninsular Malaysia. Orders will be delivered within two weeks at a flat rate of $20. All taxes and import duties and fees are to be borne by the customers in order for your parcel to clear customs. If you have trouble locating the status of your delivery, please drop us an email at admin@kattibrahim.com with your order number for further assistance.